Deal of the weekBig savings on one machine, every week· ends Sunday
Price matchFind it cheaper? We match it· no games, no hidden freight
ExpressNeed it fast? Express freight 5–15 days· free freight on every order
In stockLive stock at 6 US warehouses· ships this week
contact@groundriseequipment.com Mon–Fri 9AM–6PM EST Baxley, GA · HQ
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Check stock · call(XXX) XXX-XXXX
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Order status

Where is my order?

In-stock orders leave the warehouse within 2 business days, and you get the carrier and PRO number by email the moment they roll. Need a human check? Enter your order number and checkout email and the Baxley desk replies within one business day.

Ships within 2 business days Standard 12–25 days Express 5–15 days Carrier calls to schedule
Order lookup

Request a status update

Your order number is on the confirmation email, starting with GR-. Use the same email address you entered at checkout so we can pull it up in one go.

We have received your request

A specialist will reply to your email within 1 business day with the current status, carrier and PRO number, and the expected delivery window. Your email client should have opened with the request ready to send; if it did not, email contact@groundriseequipment.com with your order number.

Order GR-
Already have a PRO number from your dispatch email? Use the carrier links below for live scans.
Where is my order number? It is in the subject line and top of your order confirmation email, formatted GR-#####. If you ordered by phone or purchase order, it is on your invoice.
Dispatch email not arrived yet? In-stock orders leave the warehouse within 2 business days of confirmation; Express orders are picked first. Check your spam folder for mail from groundriseequipment.com.
Prefer to talk? (XXX) XXX-XXXXMon–Fri 9AM–6PM EST contact@groundriseequipment.comReply within 1 business day
What happens after checkout

Four stages, one email each

Placed Order confirmed and payment received. Confirmation email with your GR- order number sent immediately.
Processing Within 2 business days. The warehouse holding your stock picks, inspects, crates and palletizes the unit.
Dispatched Carrier picks up. You receive the carrier name and PRO number by email. Standard 12–25 days, Express 5–15.
Delivered Carrier calls to book a window. Curbside liftgate delivery. Inspect and sign; note any damage on the receipt.
Business days exclude weekends and US federal holidays. Transit windows are estimates from the carrier and can move with weather or terminal volume.
Live tracking

Track with the carrier

FXFedEx FreightEnter the 9- or 10-digit PRO number UPUPS Freight / TForcePRO number from your dispatch email ESEstes ExpressCommon on Southeast and Mid-Atlantic lanes XPXPONationwide LTL, frequent on West Coast runs ODOld Dominionodfl.com/track · PRO number lookup SASaiaTexas, Southwest and Southeast lanes RLR+L CarriersMidwest and Southeast coverage ABABF FreightLong-haul and Northeast deliveries
Check your email first

Your dispatch email has the carrier, PRO number and a tracking link. Search your inbox and spam folder for "groundriseequipment.com" before requesting an update.

The carrier will call you

Freight is delivered by appointment. The carrier's local terminal calls the number on your order 1 to 2 days before delivery. Keep your phone on and answer unknown numbers that week.

Tracking not updating?

LTL tracking only refreshes at terminal scans, so 1 to 2 quiet days is normal. If there has been no movement for 3 or more business days, send us the order number and we will trace it with the carrier.

Delivery issues: 24 hours

Damage, shortages or a missing pallet must be noted on the delivery receipt and reported to us with photos within 24 hours of delivery so we can file the carrier claim on your behalf.

Need an answer today?

Call the Baxley desk with your order number. We check the warehouse and the carrier while you are on the line.

Call (XXX) XXX-XXXX Email us Shipping policy
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